This Privacy Policy explains how GoodKnock collects, uses, stores, and protects information when you use our website. By using GoodKnock, you agree to the practices described in this policy.
GoodKnock may collect information you provide directly, including your name, username, email address, profile information, account settings, uploaded content, comments, messages, poll responses, and other information you choose to submit.
We may also collect basic technical information automatically, such as your IP address, browser type, device information, pages visited, referral links, access times, cookies, and usage activity on the site.
Content you post on GoodKnock may be visible to other users or the public, depending on site settings and how the content is shared. This may include videos, images, comments, links, polls, quizzes, lists, profile details, and other submissions.
Do not post private, confidential, sensitive, patient-identifying, department-sensitive, or personal information that you do not want others to see.
GoodKnock may use collected information to operate the site, create and manage accounts, display user content, personalize the user experience, improve site performance, prevent abuse, enforce our Terms of Use and Community Guidelines, respond to support requests, and communicate with users.
GoodKnock may use cookies and similar technologies to keep users logged in, remember preferences, improve functionality, measure site usage, and protect the security of the platform.
You may be able to disable cookies through your browser settings, but some features of the site may not work properly without them.
We may use your email address to send account-related messages, password resets, security notices, notifications, updates, or support responses. You may be able to adjust certain notification settings in your account.
GoodKnock does not sell your personal information. We may share information when necessary to operate the site, comply with the law, enforce our rules, protect users, respond to legal requests, prevent fraud or abuse, or work with service providers who help us run the platform.
GoodKnock may contain links to third-party websites, videos, articles, social media platforms, products, or services. We are not responsible for the privacy practices, content, security, or policies of external websites.
When you leave GoodKnock through an external link, your activity is governed by that third party’s own privacy policy and terms.
Users may upload videos, images, and other media to GoodKnock. Uploaded content may contain metadata or identifying information depending on how it was created. Users are responsible for reviewing and removing sensitive information before uploading content.
GoodKnock may store, process, resize, display, moderate, or remove uploaded media as needed to operate the site and enforce our rules.
GoodKnock is built for the fire service, but users must not upload or share protected patient information, private victim information, confidential department information, investigation-sensitive material, or content that violates privacy laws, department policies, or professional obligations.
Users are responsible for ensuring that any incident-related content they share is appropriate, lawful, and authorized.
You are responsible for keeping your login information secure. If you believe your account has been accessed without permission, you should update your password and contact GoodKnock as soon as possible.
GoodKnock may retain account information, user content, logs, and related data for as long as needed to operate the site, comply with legal obligations, resolve disputes, enforce our rules, prevent abuse, and maintain platform security.
Users may request account deletion through available account settings or by contacting GoodKnock. Some information may remain in backups, logs, moderation records, or previously shared content where retention is necessary or technically required.
GoodKnock is not intended for children. Users must be at least 18 years old to use the site. We do not knowingly collect personal information from children.
GoodKnock uses reasonable measures to help protect user information, but no website, server, or online platform can guarantee complete security.
GoodKnock may update this Privacy Policy from time to time. Continued use of the site after changes are posted means you accept the updated policy.
If you have questions about this Privacy Policy, please contact GoodKnock through the contact form or support options provided on the site.
